# Konfirmasi Tiket

1. Tentukan SLA

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2FMMurFtKmvkXfY2GwBqYm%2F6.%20sla%20pelaksana.jpg?alt=media&#x26;token=d560d1a0-c5d4-46b8-b2fc-2021124f160e" alt=""><figcaption></figcaption></figure>

2. Isi form SLA kemudian konfirmasi

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2FE5VvSu9xHHzTao9JZelj%2F7.jpg?alt=media&#x26;token=0a99bddc-9e09-4784-9cb7-6867bb71b86c" alt=""><figcaption></figcaption></figure>

3. SLA berhasil dibuat

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2FMYwKnIYZU9WDWVo9mDPN%2F8%20end%20sla.jpg?alt=media&#x26;token=8fdedda9-a023-4994-a4de-b6a5e585ed17" alt=""><figcaption></figcaption></figure>

4. Konfirmasi tangani alur tiket

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2FpscoOx7MY2mPRZuKGuUM%2F9%20alur.jpg?alt=media&#x26;token=eded9644-665b-49ea-a042-009dfef686ba" alt=""><figcaption></figcaption></figure>

5. Isi form penaganan tiket kemudia konfirmasi

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2Ft0109HvEgMrVxiYAnMt1%2F11.%20konf%20final.jpg?alt=media&#x26;token=f19db90b-88d2-4bb0-8251-bc769f6be784" alt=""><figcaption></figcaption></figure>

6. status tiket ditangani

<figure><img src="https://3727446750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjdoenCMxQNQaU3NCFBuz%2Fuploads%2FwK3T6TCSX67MpZhL84MU%2F10.%20sdg%20ditangani.jpg?alt=media&#x26;token=7b46867c-0fd0-4abe-8950-7609907a0a7c" alt=""><figcaption></figcaption></figure>
